Helpdesk Email Settings

Adjust the settings and click "save changes" button.

Incoming Email handler settings

The incoming mail handler periodically checks given mailboxes every 1-5 minutes and generates tickets from incoming emails. The emails are then removed from the mailserver.

The incoming email module works like this:


Notifications


Outgoing email settings


Email templates


Email API

You can send instructions to the help desk by including specific text in your email subject.


SPF-records (hosted version only)

If you're on our hosted version, you're using "Isimsoftware's SMTP server" and customers report that helpdesk emails are being detected as "spam" - you might want to add an SPF record to your DNS to prevent false-positive spam detection for outgoing emails. Add the following TXT record to your DNS server:

domain.com. IN TXT "v=spf1 a:hmail.isimsoftware.com ~all"

Where "domain.com" should be replaced by your domain, that is being user in the "from" address

← help contents | Helpdesk website